Refund policy

Refund Policy

Last updated: January 22nd, 2026

At Next Step Growth Team, we stand behind the quality of our services. That’s why we offer a 30-day money-back guarantee under the terms outlined below.

1. 30-Day Money-Back Guarantee

If you are not satisfied with our services, you may request a refund within 30 days of your original purchase date, provided the request meets the conditions listed in this policy.

Refund requests must be submitted in writing to info@nextstepgrowthteam.com within the 30-day window.

2. Eligibility for Refunds

Refunds may be granted if:

  • The request is made within 30 days of purchase

  • The service did not meet the expectations outlined at the time of purchase

  • The client has made a reasonable attempt to engage with or use the service

3. Non-Refundable Situations

Refunds will not be issued if:

  • The 30-day refund period has passed

  • The service has been fully delivered or completed

  • Results were not achieved due to lack of participation, effort, or implementation

  • Access to digital platforms, portals, or materials has been abused or violated terms

  • The request is made in bad faith or violates our Terms of Service

4. How to Request a Refund

To request a refund, please email info@nextstepgrowthteam.com with:

  • Your full name

  • Proof of purchase

  • A brief explanation of why you are requesting the refund

We will review your request and respond within 5–7 business days.

5. Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Any transaction or processing fees are non-refundable

6. Partial Refunds (If Applicable)

In certain cases, partial refunds may be issued if:

  • A portion of the service has already been delivered

  • Resources, strategy sessions, or work has already been completed

These will be evaluated on a case-by-case basis.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

If you have questions about this Refund Policy, please contact us at: info@nextstepgrowthteam.com

 

 

Cancellation & Rescheduling Policy

Last updated: January 22nd, 2026

This Cancellation & Rescheduling Policy outlines the terms for canceling or rescheduling services provided by Next Step Growth Team (“we”, “us”, or “our”).

By purchasing or booking services with us, you agree to the terms below.

1. Appointments & Scheduled Services

This policy applies to all scheduled services, including but not limited to:

  • Coaching calls

  • Consulting sessions

  • Strategy meetings

  • Ongoing service retainers

  • Accountability or support-based services

2. Cancellation by Client

Clients may cancel scheduled sessions by providing at least 24 hours’ notice prior to the scheduled appointment time.

Cancellations made with proper notice will not be penalized and may be:

  • Rescheduled, or

  • Credited toward a future session (if applicable)

3. Late Cancellations & No-Shows

If a client:

  • Cancels with less than 24 hours’ notice, or

  • Does not show up to a scheduled session

The session will be considered forfeited and non-refundable.

No-shows will not be rescheduled or credited.

4. Rescheduling

Clients may reschedule sessions with at least 24 hours’ notice, subject to availability.

Rescheduled sessions must take place within a reasonable timeframe, as determined by Next Step Growth Team.

5. Ongoing Services & Subscriptions (If Applicable)

For ongoing services, retainers, or subscriptions:

  • Cancellations must be submitted in writing to info@nextstepgrowthteam.com

  • Cancellation requests must be received before the next billing cycle

  • Charges already processed are non-refundable, subject to our Refund Policy

Access to services, portals, or materials may be revoked upon cancellation.

6. Company-Initiated Cancellations

In the event that Next Step Growth Team must cancel or reschedule a session:

  • The client will be offered a reschedule, or

  • A credit toward a future session

We are not responsible for cancellations due to circumstances beyond our control (e.g., technical issues, emergencies).

7. Refunds

All refunds are subject to our Refund Policy, including the 30-day money-back guarantee, and eligibility requirements outlined therein.

8. Policy Changes

We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting.

9. Contact Information

For cancellations, rescheduling, or questions regarding this policy, contact:

Email: info@nextstepgrowthteam.com
Company: Next Step Growth Team